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Advice and support for carers

This page provides links to sources of advice and support which may help you and the person you care for.

Locate - Care and support in County Durham


Need help finding the right care and support? Locate is a free online resource providing care and support information and services, making it easier for you to make plans now and in the future. This includes local, regional and national services to help meet your needs.

Locate offers options to support you at home, such as help with odd jobs, everyday living aids, equipment to make life easier and home care. It includes voluntary services, support for carers, day care opportunities and residential care information. You'll also find options to keep you active and involved such as clubs, sports and social activities.

Updated regularly, Locate includes services and activities in your area and across County Durham.

Use Locate to:

  • Search for local groups and activities
  • Find the right care and support services to suit your needs
  • Contact organisations to make enquiries

You can complete the questions in the 'My needs' feature to find care and support services to help you. The video below provides more information.

Video transcript: How to use the 'My Needs' feature in Locate (PDF, 312kb)

Support for families of children and young people with Special Educational Needs and Disabilities

County Durham Local Offer

The County Durham Local Offer is the place to find information for families of children and young people with special educational needs and disabilities (SEND). The Local Offer includes a wide range of useful information with details on services and that may help you or your child as they progress into early adulthood from birth to 25. You can find the Local Offer on the County Durham Families Information Service website. 

Children and Young People's Network

If you are the parent or carer of someone under 25 years old with a special educational need or disability you can register them with the Children and Young People's Network. Once registered you can access a free e-newsletter with information on activities and short breaks.

One Point

One Point support children, young people and their families from early pregnancy to the age of 19 years and for some children and young people who have a disability, up to the age of 25 years. Their team is made up of a number of services who can provide support with a range of issues such as parenting skills, school attendance, activities for young people and progression into education and employment.

Durham County Carers Support

Durham County Carers Support

Durham County Carers Support is an independent, charitable organisation providing information, advice and support to carers. Durham County Carers Support offers a wide range of local, confidential support services to adult and parent carers. You can contact Durham County Carers Support on Tel: 0300 005 1213, or by email:

Family Action - The Bridge Young Carer's Service

If you are a young carer, there are services that can provide you with support and information. They aim to reduce your caring role by working with services to help your family to find other solutions and reduce the impact of your caring role. The video below highlights support available to young carers.

Video transcript: The Bridge - Building Stronger Families (PDF, 313kb)

Visit the Family Action - young carers page, contact The Bridge Young Carer's Service on Tel: 0191 383 2520 or email

Safeguarding children

Most children in County Durham are well cared for and protected by their parents or carers but a small number suffer harm or neglect. We all have a duty to protect children.

If you are concerned that a child or young person is being harmed or neglected call First Contact on 03000 26 79 79. You can call First Contact 24 hours a day. If the child or young person is in immediate danger 999. You can call in confidence and your information could be an important step in stopping a child being harmed.

Find out how Durham Local Safeguarding Children Board are working together to keep children and young people safe.

Safeguarding adults in County Durham

Every day vulnerable adults in County Durham suffer ill treatment in many different forms including physical abuse, verbal abuse, sexual abuse and financial abuse. We know this happens and we also understand that many instances of abuse are not reported. The aim of safeguarding is to ensure that people's lives are free from violence, harassment, humiliation and degradation. You can find out more about adult abuse and how to report it by visiting Safeguarding Durham Adults

Carers Direct

Carers Direct is the official NHS website designed to help you get the help and support you need as a carer. They offer information that you may need to get the financial help which you're entitled to, as well as advice on getting a break from caring, going to work and much more.